I don't know how many people I had to speak with about getting tires through the tires for life program and my inquiries were pretty much ignored. Finally, once I was able to go in for service I was told there would be about 1-1.5 wait time. No big deal. Except I had to wait 4 hours to have 4 tires changed. There were other customers who came and left but I was left waiting. I went down into the bay twice to ask what was taking so long and I was told it was "being wrapped up soon." Then they tried ask me to rate them all 10s on their survey. Unbelievable.
Last two times we scheduled an appointments for oil change and maintenance checks. However, both of those times when either me or my wife came in, we were told that there is no appointment scheduled. First time, they were able to squeeze us in and we still had to wait around 3 hours (even though we were told 1.5-2 hours wait). Today, again my wife was told there is no scheduled appointment. She could not wait again for 3 hours or longer, so we had to reschedule appointment.... just unbelievable.... I could understand that may happen once, but not twice......
Let me just start by saying this is not your typical dealership! The salespeople are not pushy what so ever! I came in just hoping to gander at some Subarus and left WANTING not coerced into buying one! Keith G was the wonderful dealor I had the pleasure to work with. Man, he knows his cars! He not only listened to my needs, he went above and beyond to make sure my car was in perfect condition. This guy makes dreams come true! I recommend him highly to anyone seeking a new/used car here!
I had a wonderful experience at Bertera Subaru. The employees were very helpful and managed to get me leasing the car that i wanted at a price that worked for me. I highly recommend leasing or buying a Subaru through them!
I called up and Nick helped me out on the phone. I told him exactly what I wanted, he got the vehicle prepped and we arranged a very smooth, easy transaction same day. He was able to accommodate a complicated three week long financial situation I was stuck in the middle of no problem. Very comfortable, friendly, hassle-free experience and I walked away happy.
Bertera Subaru Of West Springfield is a US Car Dealer based in West Springfield, Massachusetts. Bertera Subaru Of West Springfield is located at 499 Riverdale St, West Springfield, MA 01089, USA.
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