My husband and I have bought 3 Fiats from Vigen and always been treated well and professionally and knowledgeable about Fiats. I've also used the service department with no issues and got me in and out in the time they allotted with great service.
The service was okay. I had to initiate follow up for status, which should never happen. I wasn’t clear that most of the work would be sublet, or performed elsewhere for less, then marked up for the “convenience”. $1400 and my car came back dirtier than I left it. Grease all over my key even! — I will share more but I’d like to see if they can resolve this first. - I’m not satisfied, but not angry. I expected more, but perhaps I shouldn’t have...
worst dealership, they do not answer the phone. I talked to them 3 times about a recall, they say they do not have the part but will call back. They never do. They should announce up front " we do not care " that would be more honest.
Terrible service, can't ever find anything wrong. Ended up going to tire warehouse to fix my tire balance issue on my brand new ram with 3,500 miles on it. Going in 3 months of waiting for warranty parts to arrive as well. Go some place else.
These guys just saved the day for us, as well as our whole vacation! Very grateful. Thanks guys in service center ❤ The Schlenker Family #chrysleraspen #throttleproblems #onourwaytomaine
Bertera Fiat is a US Car Dealer based in West Springfield, Massachusetts. Bertera Fiat is located at 657 Riverdale St, West Springfield, MA 01089, USA.
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