I just bought another Lexus RX , I’ve lost count, from Mark Thompson at Balise Lexus in West Springfield. He’s the very best. There is never any pressure from Mark and he always gives me straight forward information without any “sales speak”. I trust him and how often do you hear that about a car salesman. All the staff are friendly and helpful and even though I hardly ever need go back until I’m ready for another car it is a very comfortable place to do business. Thanks again Mark.
Bill from the finance department did not make us wait too long to enjoy our ride home either :) – he was very energetic, helpful and made finance part - fun!
Marc from Sales was fantastic made us feel welcomed. He listened and met our needs. Bill from financing is awesome. This is the third vehicle we purchase from Balise Lexus in West Springfield and the service has always been five stars.
It was our second time purchasing/leasing a car from Balise Lexus in West Springfield and we really enjoy coming there (so much that we did not want to leave :)). This time, we worked with Marc. He was very professional and nice – he enthusiastically and attentively learned about our needs, walked us through available options for a couple of hours, occasionally having to dig the cars from the snow, and sold us our perfect match. Marc’s patience in treating "special" customers (we came with a six-week old baby) has no limit: sorry and thank you, Marc :)! Moreover, when we returned to pick the car up, Marc brought our little baby a Christmas gift – handmade sweater knitted by his wife!
The experience I had at Balise Lexus was unlike any other car repair experience I’ve had. The repair cost LESS than what I was originally quoted, and when everything didn’t go quite as planned and they had to fix a mistake they made, they immediately let me know (instead of sending me home with a mysterious new problem to fix at my expense, which has happened to me at other shops). Chris, my designated repair guy, kept me apprised of my car’s progress (this was not a simple repair, and he wrote me several detailed emails). When the repair was finished, they brought my car to my house and picked up the loaner, saving me a car seat changeover with a grumpy three-year-old in tow. It was lovely to be treated in a respectful and honest manner at every turn. Balise Lexus has earned themselves a very loyal customer.
Overall welcoming atmosphere and convenience of amenities (waiting area, kitchenette, etc.) surely make this dealership a nice place to come for service as well. The only negative side is that the cars are not given away for free there :).
Balise Lexus treated me very well. My hybrid Lexus check engine light was on and I did not have an appointment. They got me in the same day. There was a little bit of a wait, which was understandable, since I did not have an appointment. They gave me a clear quote of prices and services. My Lexus was purchased in a different state, but Balise treated me as a loyal customer. The waiting area was very nice and clean and the staff was very friendly. My Lexus was repaired and washed. I would recommend Balise Lexus to my friends and will definitely go back to Balise Lexus for future service.
Balise Lexus is a US Car Dealer based in West Springfield, Massachusetts. Balise Lexus is located at 1385 Riverdale St, West Springfield, MA 01089, USA.
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