My family have been using sprint as their service for over 20 years never once had an issue and if so sprint has always resolved them for us. This store in specific helped us out so much today when my bf switched his plan from at an t to sprint. The staff was so friendly the manager helped us chose the best phone and was completely honest about which phones to avoid and the store itself had an amazing environment!!
Really long wait time, at least an hour. Two employees working act like it is a karaoke sing off while at work, didn’t impress me. After purchasing and receiving my new phone because my old one wouldn’t allow me to enter my passcode because the screen was frozen, the employee working said I am all set, like I was good to go. I asked her if everything transferred over to my new phone, she said no, because there was no way of getting into my old phone because of the frozen screen. Definitely left that store with a bad taste in my mouth, what a joke that store is. I wouldn’t recommend going there .
This was the one visit in the past three months where we finally received good service. Of course, we were in for phone repairs and didn't have to talk with any Sprint employees. The tech guys work for a different company. Go figure!
Other than one girl at the counter being a bit quick to dismiss us and tell us to go check in.. (we had never been to this store and were not familiar with the process and there was not any signs clearly posted advising us of the process or what to do.. it ended up quite simple... and with not knowing the process we looked and felt pretty dumb at first...
Dont trust in the sales personal there when I renew the contract there lie to me and my wife and know is charging us $30 monthly. The supervisor that manage the situation was not fair.
Sprint Store is a US Electronics Store based in West Springfield, Massachusetts. Sprint Store is located at 1102 Riverdale St, West Springfield, MA 01089, USA.
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