EXCELLENT .... EVERY SINGLE TIME!!! Matt always always always take care of me. Cars are all new and clean. Greg cleans the cars like a machine and Matt is always helpful. I have waited and watched him with other customers and he bends over backwards to help them anyway he can. He even told me about dropping off the rental at the airport instead for no additional charge so I could catch my flight. I recommend his location every single time.
Matt is the man! The face of customer service. Plain and simple. I only recommend reserve online for best rates.
I have rented from this off airport location several times and each was a positive experience. Cars are clean and ready. Service is very professional and accommodating by the local owner/agent - Matt Rettura. I will definitely rent here again.
Staff is great, don't go there with out a credit card.
Budget Car Rental is a US Car Rental based in West Springfield, Massachusetts. Budget Car Rental is located at 2161 Riverdale St, West Springfield, MA 01089, USA.
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