2) I returned the car to a 24-hour garage near my apartment in Manhattan. Avis closes at 11 PM and DOES NOT SUPPLY A DROPBOX in this secure, manned location. I got there at 11:05, when there were still Avis employees in the office. But they had turned off the computer and could do nothing. I had to go to an inconvenient location 2 miles away surrounded by bad midtown traffic jams. It was a bad ending to a good trip.
Matt is great to work with, he greets you with a smile! Need to rent a car, or any other vehicle he does his best to please his customers! As long as he is there, I will rent from him!!
Great service . people there care . not just there for a pay check. Rented there for over a decade.
1) A location convenient to Amtrak, instead of a sub-urban location that required driving. My ideal would be a location in Northampton.
I'm giving this 5 stars because the manager was very pleasant and I got a good upgrade. Two things would have made my rental better.
Matt is the best! Always perfect service. Thank you!
Matt is the nicest person I've ever met in a customer service role. Great guy and the reason I always go back.
Avis Car Rental is a US Car Rental based in West Springfield, Massachusetts. Avis Car Rental is located at 2161 Riverdale Street (a.k.a. Route 5), West Springfield, MA 01089, USA.
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