Great location and great staff! We've rented numerous times for both personal and business from this location. The staff is super friendly and gets us in and out quickly! The after hours drop off is super quick and hassle free.
Made a reservation days in advance to pick up a filthy truck nearly empty on gas. No tags in place for the pads and dolly in the back and a difference of an 1/8th of a tank between the paperwork and what was actually in it. Once in the truck all I could smell was old cigarettes. Under the seats were empty drinks, an empty cigarette pack and spilled liquid stuck to the floor. There was ash and filth all over the dash. Once I began loading I realized the green tags were not in place. The back of the truck was not swept at all and it too had dried liquid spilled on the floor. I did use the pads but as I was packing I noticed a foul odor emanating from them. I understand it's an old vehicle with 130k on it but the service stickers were stamped last august 2016. I would say that vehicle definitely has something loose in the front end. What is the point of a reservation if they're not cleaning and gassing up their vehicles anyway. I point out my issues to the "General manager" upon my return and he starts arguing with me using inappropriate language, tells me he marked the paperwork at a 16th tank of gas when the piece of paper in my hand clearly reads a 1/4 and says those service stickers fall off the side of the truck. When I ask him to escalate my concerns to customer service he insists I'm be an "irate customer" and calls the police on me. What did I do to deserve to be treated like an inferior person to him. Who is he to treat your customers like garbage?
I made a reservation for 9am for a 17ft truck. I got there and was told that they don't have any but that he (the gm) would call and find out when they'd get trucks. I waited a full hour without any truck. I didn't want to inconvenience my friends anymore than I already was so I had to upgrade to a more expensive truck. Don't worry, he charged me full price the upgrade. Thanks Jeff!
I used a Ubox move from west spring field to Jersey city.the Manager helped me a lot.But due to labor day long weekend the timing needed to be changed.
Great staff members
U Haul Moving Storage Of West Springfield is a US Moving Company based in West Springfield, Massachusetts. U Haul Moving Storage Of West Springfield is located at 380 Union St, West Springfield, MA 01089, USA.
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