Never had a bad meal here! Staff always friendly!
The waiters have no experience at all for how to serve
I went there many times hoping the service would be better but still same problem.
Great salmon with garlic spinach and I love the herb oil that they give you to dip the rolls in. Good selection of beers on tap now like harpoon IPA and Sam Oktoberfest.
Their food is incredibly good, always fresh and tasty. And although I am not Italian, but I think this is how Italian should be. Their pizza comes from the brick oven and has that earthy grilled crust. Their pasta is always on point and they don’t add a lot of cream to hide its taste.
2. They are short on staff, especially the receptionists. There should one specific person who welcomes people and lead them to their tables. Usually the same person who cleans the tables come to the front desk and welcomes customers, and I noticed this creates a long line and people get little frustrated
This restaurant became absolutely one of my favorite places here in West Springfield.
Besides it take them for ever to bring the orders
1. The restrooms are always a hot a mess- at least whenever I go there. Usually they are not clean.
The atmosphere is really cozy and fun. It is comparatively a small restaurant with nice decoration, open space and good lighting.
Was not a lot of people there. Got our seats but the waitress was too busy chit chating with the other girls to come and take a drink order. We sat there for 15 mins and watched her stand there. I can't say how the food is because we didn't wait around to find out. I know the location in CT is very nice and will be driving the extra miles to eat at that one. Don't go to this location if you actually want to eat and drink.
I don’t blame them , I blame the manger how didn’t show and explain to them about how to serve
Oh! And never forget about the scratch tickets, you can always get something off when you have tickets ( like 5$ off or an entree for free)
The servers are so nice there, and they never let us down even.
On the other hand there are two things that are not so good about the restaurant:
But the service in this location is awful
I really do like the food here one of the best Italian restaurants chain.
Bertucci S is a US Meal Takeaway based in West Springfield, Massachusetts. Bertucci S is located at 847 Riverdale St, West Springfield, MA 01089, USA.
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