Finally found a company that will take whatever insurance I have. Very professional, seen within 10 minutes of appts, extremely thorough. Nice to have optometrist and ophthalmologist in the same office.
Dr. Warren’s motto is “The patient always comes first”. I had to wait 1 ½ months for the first available appointment on March 23, 2012. I can understand that but what I cannot understand is that I was asked to get there 10 minutes early for a 2:00 P.M. appointment. I arrived at 1:45 P.M. and sat in the waiting room for over an hour with 5 other patients who were all scheduled for the same time. I could see that I was in for at least another ½ hour or more wait, therefore I left disgusted at 3:00 P.M. Dr. Warren was the only physician in attendance. I have never met him and he could probably be the best eye doctor in the world but his priority is the “dollar” and not the patient.
After having my appointment "re-shceduled" three times I finally got in to see the doctor. I've been a patient here for over 4 years and have astigmatism and prisms in my glasses and cataracts so I need to be seen as a medical appointment. Shouldn't this be in my file? After being told that the dr they set me up with (Dr Ahmed) does not do refractions and that I may have to come back they proceeded to do the examination. Dr Ahmed breezed in with absolutely no interest in my concerns. She advised that she does not do refractions and that I must advise this when setting up the appointment. Shouldn't they know who to schedule you with when you've got a file with them? I explained that my eyes have a sensitivity to light and she was less than kind. The girl that took my information was wonderful, documenting the concerns I had. The "doctor" did not address ONE concern and when I questioned the prism she brushed it off stating that LENSCRAFTERS (who I told her I was going to for glasses) had a 90 day return policy and that she'd work with me if the glasses weren't right??? What is that about? The girl that took my information tracked down Dr. Vachula whom I had seen last year and he took the time (already had his jacket on to leave) to come in and correct the prescription with the prisms. I'm not at all confident that these glasses will be correct and will have to take time off of work (without pay mind you) to go back and see someone who actually cared to take care of their patients needs and make them feel like they mattered. I don't recommend Dr Ahmed and will not see her again.
Very excellent and profesional
I was referred to them from a customer. From start to finish they were great. Very professional and organized. They gave me great detail on what happens and what could happen. The surgery itself was really cool. Took about an hour from when I entered to when I left. Woke up the next day and wow!!! I can see great. The aftercare is great. Went in three times so they could make sure all is well. Would recommend it to anyone. Priced right also. No upsell and no b.s.
Eye Lasik Center is a US Doctor based in West Springfield, Massachusetts. Eye Lasik Center is located at 46 Daggett Dr, West Springfield, MA 01089, USA.
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